Update Contact

AutomatR.FreshDesk.Contacts.UpdateContact

The "Update Contact" activity in AutomatR is part of the Freshdesk activities package, facilitating the automation of contact details update within a Freshdesk user's account. This activity streamlines the process of keeping contact information up-to-date, enhancing the efficiency of automation workflows.

Properties

Name	Description
Input
Address	Specifies the updated address of the contact. String variables containing the updated address.
Contact ID	Specifies the ID of the contact to be updated. String variables containing the contact ID.
Description	Specifies the updated short description of the contact. String variables containing the updated description.
Email	Specifies the updated email ID of the contact. String variables containing the updated email ID.
Job Title	Specifies the updated job title of the contact. String variables containing the updated job title.
Mobile	Specifies the updated mobile number of the contact. String variables containing the updated mobile number.
Name	Specifies the updated name of the contact. String variables containing the updated name.
Phone	Specifies the updated telephone number of the contact. String variables containing the updated telephone number.
Misc
Display Name	Provides a customizable name for the activity displayed in the workflow. The display name enhances clarity and organization within the automation project. String variables containing the desired display name.
Optional
Delay	Specifies the amount of time (in seconds) to wait before executing the "Get All Agents" activity. This can be useful for handling synchronization issues. Integer variables containing the delay duration. Ex.: If the amount of time is 1000 milliseconds or 1 sec, i.e., 1.
Output
Result	Outputs the response of the "Update Contact" operation, providing information about the status of the update. Variables of relevant types (e.g., dynamic variables) to store the operation result.

How to use:

1. Drag and drop the "Update Contact" activity onto the workflow.
2. Configure the properties by specifying the contact ID and providing updated values for name, email, job title, mobile, address, phone, and description as needed.
3. Optionally, configure the delay.
4. Execute the workflow to update the details for the specified contact in Freshdesk.

Example: Consider an example where the "Update Contact" activity is used to update the name, email, and job title of a contact with the ID "XYZ789":

Update Contact:
  Delay: 0
  Contact ID: "XYZ789"
  Name: "Updated Contact Name"
  Email: "updated.contact@email.com"
  Job Title: "Senior Analyst"
  Mobile: "1234567890"
  Address: "123 Main Street, Cityville"
  Phone: "9876543210"
  Description: "Updated contact details"
  Result: updateStatus

In this example, the activity updates the name, email, job title, mobile, address, phone, and description of the contact with ID "XYZ789". The response, containing information about the status of the update, is stored in the dynamic variable "updateStatus" for further handling in the workflow.